Ordering Information
Postage and Packaging Costs:
Bugsafari charges a standard shipping cost of only £2.95 on all orders.
Dispatch and Delivery Times:
We aim to dispatch all orders within five working days of receiving them. If you require an order for a particular date just send us an email and we'll let you know if we can get it to you on time.
Any orders for live insects, or their eggs, have to be sent first class to meet Royal Mail requirements and ensure that they are not in the postal system for too long. Generally, most other orders are also dispatched by 1st class Royal Mail post. If you require an order urgently just let us know and we'll do the best we can to get it to you as soon as possible.
Please note that in periods of very cold weather, dispatch of insects and eggs may be delayed to ensure that they are not harmed in transit.
Payment Information:
Paying by card.
Bugsafari accepts secure credit card payments online.
These payments can be made through the secure payment and checkout servers, connections to which are encrypted. We also accept payments by Paypal - follow instructions from the checkout.
If you have any questions about paying online please don't hesitate to contact us.
Paying by cheque.
We are happy to accept cheque payments also. To pay by cheque please continue to the last page of the checkout to find the total amount to pay, including postage and packaging, and print this page. Please then send a cheque for this amount, made payable to 'Bugsafari', with the print out of the checkout page, to:
Bugsafari
Cedar House
Station Road
St Mabyn
Bodmin
Cornwall
PL30 3BN
Your order will then be dispatched on clearance of your cheque.
Returns and Cancellations Policy:
Faulty, damaged or unwanted* goods should be returned in their original, undamaged packaging within seven working days of receipt. Please include a letter stating whether a refund or replacement is required and give us your full name, address, telephone number and the order number. Should you wish to cancel your order before receiving it then please telephone us on 0208 1234 669 providing the above details; if your order has not yet been dispatched then payment will be refunded.
Please note, there is a handling charge of £1.50 payable on all refunds. We are not able to refund postage and packing costs.
*Unwanted live stick insects and their eggs cannot be returned.
To register a return, please visit the returns page.